Just over a month ago our TV decided to konk off on us right at the most ‘crucial time’ of American Idol and Survivor, two of our favourite programmes. Many a discussion took place as to whether to give it to our neighbourhood TV repairman or whether we should haul it off to Abans Repairs located all the way in Wellawatte.
We decided in favour of Abans.
On making inquiries I was pleasantly surprised when Abans suggested that I hand over my TV to the nearest Abans showroom in Rajagiriya and that they will send it on for repair. That seemed like a good omen. So on the 15th of May, we toddled off with our TV and gave it to Rajagiriya. A few days later when I called them, they airily told me they had already delivered it to their repair shop.
Wow! What excellent service I thought… and gave it a couple more days and called the repair shop directly. They asked me for a job number – job number??? I thought blankly – I don’t recall any job number. A panic stricken call to Rajagiriya reveled that the TV MAY not after all gone to the repair center yet.
Of course! I THOUGHT it was too good to be true. Anyway the next day I got the job number and was told the repair would take two weeks.
After my former experience and poor Chandana’s recent experience with them, I resolved to give them a call every single day to see how things are ‘progressing’.
Well, it’s been more than a month already and I’ve spoken probably to everyone who works there. They efficiently take down the job number, call me by name and then say that the repair is not done yet and that they will call me back….. Only one guy ever called back to tell me it would be done on Saturday….. a couple of Saturdays ago… but we are still TV’less.
American Idol was won by Jordon Sparks who we were routing for anyway, and we’ve no idea what happened to Survivor… and still we don’t have our TV back…. Boo hoo.
Just yesterday I tried calling a Director from Abans and was very rudely and successfully barred by his dragon of a secretary.
I did however manage to get through to a manager yesterday, who asked me to call today that he will let me know what the situation is. I’ve been unsuccessful in getting through to him – maybe he’s out? I’ve even gotten hold of his mobile number….. still no response. Why am I not surprised???
Unfortunately, most of our household appliances have been bought from Abans…. What a pity - to my way of thinking… their service stinks!!!!
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